This module breaks down the most common mistakes chatters make—and how each one affects your performance score. You’ll also learn how the reward system works, how penalties are applied, and what’s expected to stay in top standing.

📹 Must-Watch:
Watch the video to see real examples of avoidable mistakes and how to maintain high-quality chats that get rewarded.

📄 Must-Read:
Download and study the attached PDF to understand the full scoring system, mistake breakdowns, and behavior expectations.

🔴 MANDATORY:
You must fill out your shift report at the end of every shift. This is required to track performance, apply rewards, and avoid penalties. No report = no credit.